Missvenue offers standard shipping cost SR 35 only and the expected delivery date is between 5-7 days from the date of placing order.
MissVenue offers Express delivery (same day) for Riyadh city only with the cost of SR 150.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund within 15-day returns.
There are a few certain scenarios where it is difficult for us to support returns:
Return request is made outside the specified time frame, of 7 days from delivery.
The product is used, damaged, or is not in the same condition as you received it.
Specific categories like Accessories, Perfumes, innerwear, lingerie, socks and clothing freebies, etc.
Defective products that are covered under the manufacturer's warranty.
Any consumable item which has been used or installed.
Products with tampered or missing serial numbers.
Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.
Fragile items, hygiene-related items.
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 7 days to return them, keeping the below rules in mind:
The item is not on the Non-Returnable list.
You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
The items that cannot be returned are:
Clearance items clearly marked as such and displaying a No-Return Policy
When the offer notes state so specifically are items that cannot be returned.
Items that fall into the below product types
Beauty & Fragrances
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
Typically, the Courier representative will contact you within 5-7 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a returned item, you may provide your preferred timings to them.
There may be situations in which you were not able to return items within the 7 days, in such cases please contact our Customer Service Team () or through the Contact Us page to file a complaint. Complaints are handled on a case by case basis. However, all acceptable returns as per the Consumer Protection Laws will honor the outlined duration.
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to 15 days to reflect in your card statement or Cash U, depending on the individual’s bank process.
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of MissVenue credit and will be credited to your MissVenue Wallet balance. From your MissVenue Wallet balance, you can either easily make new purchases on MissVenue.com or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your MissVenue Wallet and Account must be the same.
Making a purchase less than or equal to the available in MissVenue Wallet balance: If the total amount of your new purchase including the shipping charges is less than or equal to your available balance, the system will advise you that there is enough balance in your MissVenue wallet. You will then need to click on "Place Order" and the amount for your new purchase will be deducted from your available balance.
Making a purchase more than the available MissVenue wallet balance: If the total amount of your new purchase including the shipping charges is more than your available MissVenue wallet balance, you will need to choose an online payment method (Credit Card / Debit Card/ Mada Card/ Paypal) to pay the difference, to complete your purchase. The system will then deduct the available amount from your MissVenue Wallet balance and the remaining outstanding amount will be charged to the chosen online payment method (you are unable to pay any difference in the amount by Cash on delivery). If your chosen payment method is Cash on Delivery, the full amount will need to be paid to the courier, no amount will be taken from your MissVenue.com wallet credit.
At the moment, MissVenue does not offer replacement or exchange of an item; however, you can still return an item and receive a full refund.
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
At the moment, the item can be returned to us only through one of our assigned courier services.
You can return an item for free within 7 days from delivery date, and 15 days for defective and not fit for use purpose items, whereby MissVenue.com covers all the shipping charges.