The terms and conditions for use of missvenue website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions.
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. These pages form part of these terms and conditions and contain important information about your order.
Our customer experience team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment.
o Friday: Closed
o Saturday - Thursday : 9:00am - 5:00pm
Alternatively you can email us at [email protected]
Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.
Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
o The product you ordered being unavailable from stock
o Our inability to obtain authorisation for your payment
o The identification of a pricing or product description error
o Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
o Your order not passing our verification checks.
When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.
Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.
Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 3 days of receiving your Products. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.
All orders received online at missvenue are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information. If the items you have ordered qualify for Express Delivery, they will normally be delivered within 1-2 working days.
Where any products have a longer delivery time of 48 hours, our customer experience team will contact you by email to confirm the approximate date of despatch.